8 Confessions Of an old Verizon Sales Rep | A former Verizon sales rep, let’s call him Steve, had written to us recently providing insider advice to all or any Consumerist visitors.

We had been excited because by understanding how the sales staff at Verizon are paid, customers could possibly get an advantage whenever haggling more than a phone that is new. Just Exactly What? Haggling!? Over a phone!? Yes, also you are able to do it. Verizon Steve confesses all he understands, through https://datingmentor.org/omegle-review/ the an easy task to the sublime…:

• Never obtain a contract that is 2-year. “The only benefit to a 2 year agreement is a $50 cost savings on the phone. Its maybe perhaps not worth every penny. Use the $50 to get a 12 months you’ll be able to update to a new phone every 10 months.”

• Verizon reps get lots of money from brand brand new lines and particular add-ons and text packages, make use of this. They won’t let a customer that is new out of the home. “Play hardball, they’ll do just about anything getting the lines that are new. VZW makes $ from the solution, perhaps perhaps not the phones. Inform them you don’t want to mail when you look at the rebate. There does come a true point of diminishing comes back. For instance, if you stepped in and desired a $39 plan and a totally free treo 700, perhaps perhaps not gonna happen. But i’ve distributed nearly every non-PDA phone within the shop when it comes to deal that is right. Also let them know you shall choose the add-ons, and text package. Believe me right here, they are 2 of this biggest metrics when it comes to reps. Get back the add-ons the following day and phone customer support to cancel your text package.”

• Mention the lost or stolen system to have 25% off a phone that is new regardless if you’re under contract. Who’s to state you didn’t lose it?

• you will get “a brand new phone (and brand new agreement) for the low price after year. if you’re on an interest rate plan of $59.99 or more,”

• Insurance is a rip-off. It costs an excessive amount of and contains a $50 deductible.

• Tell them you’ll sign up when it comes to Unlimited Data Arrange together with your Treo. “Speaking of Treos, usually they offer a supplementary $100 off in the event that you obtain the Unlimited data plan. Have it.. Save $100 and cancel it the day that is next you don’t need it. The leverage listed here is amazing additionally for the reason that it end that is high package matters as a new activation in a roundabout way for the rep. None associated with information packages are contractual. I take advantage of to share with the clients this to save them $.”

• Reps don’t get because money that is much you’re nevertheless in an agreement. In the event that you update regarding the phone with Verizon, the store reps won’t be as motivated to assist you.

• request a commitment credit regarding the phone before you go towards the shop. “One solution to work the machine when you have New Every 2 and are usually away from agreement would be to phone customer service, ask them to place you back to agreement, but request a commitment credit (up to $60 off your following months bill), then go in to the store and make use of your New each 2. The two credits can’t be combined and that’s the only method to get both. I’ve never seen this not work, that you already got a credit, but the system are not that informative and I have never seen that happen although they could technically say. Just be sure you understand the agreement guidelines for VZW in a state, while making certain pay a visit to the shop over time to cancel the contract that is new situation you cant make use of the NE2.”

Work with Cingular, Verizon, Sprint or T-Mobile and want to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)


• Roundup: Readers whom Canceled Their Cellphones Without Termination Fee “A collection of articles prompted by reader’s success tales in canceling the mobile phone service without very very early termination charge, and exactly how they achieved it.”

• Everything You wished to learn about Canceling Verizon But Were Afraid To Ask “Step 1: Understand your liberties. Verizon has changed their prices, and had been obligated to issue a “Legal Notice.”

• Script For Escaping Cingular Contracts Without Fee, predicated on brand New Arbitration Clause “Here’s detailed script for escaping your Cingular agreement within the arbitration that is new, without having to pay a cost.”

• Cingular Arbitration Escape Script Addendum “After trying our technique, Jut stated: “Finally for each call they provided me with some form of hurdle that we couldn’t bypass, such as the have to have my original finalized agreement at your fingertips, or that we needed seriously to enter a brick-and-mortar shop, or claiming the computer systems weren’t trying to pull up information they needed.” We’ve got your handy rebuttal the following.”

Us a line at tips@consumerist.com if you’ve got any questions to ask or tips to share, just drop.

Editor’s Note: This article initially appeared on Consumerist.